Support Policy – Sri Vinayyaga Astro
At Sri Vinayyaga Astro, we are committed to assisting our clients with queries, issues, and clarifications related to our astrology/jothidam services. This Support Policy outlines the type of support we provide and the conditions under which support is offered.
1. Support Availability
Support is available during working hours: [ Monday – Saturday, 10:00 AM – 6:00 PM IST].
Queries received outside working hours will be addressed on the next working day.
2. Support Channels
You can reach us through:
📧 Email: [support@srivinayagaastro.com]
📞 Phone/WhatsApp: [+91 97512 26678]
🌐 Website Contact Form: [Srivinayagaastro.com]
3. What We Support
We provide support for:
Issues related to booking astrology/jothidam consultations.
Questions regarding horoscope reports or remedies purchased from us.
Payment-related clarifications (failed/double transactions, etc.).
Guidance on how to use our website or access your purchased services.
4. What We Do Not Support
We do not provide support for:
Guaranteeing results from astrology predictions or remedies.
Free astrology consultations outside paid sessions.
Technical issues related to your personal devices (mobile/PC/browser errors).
Queries unrelated to our services.
5. Response Time
We aim to respond to all queries within 24–48 business hours.
Complex issues may take longer, but we will keep you updated on the status.
6. Client Responsibilities
Provide accurate details (order ID, consultation date, payment reference, etc.) when raising a support request.
Be respectful and professional when interacting with our support team. Abusive or offensive behavior will not be tolerated.
7. Escalation
If your issue is not resolved within the standard timeframe, you may request escalation to our senior support team.
8. Policy Updates
Sri Vinayyaga Astro reserves the right to update this Support Policy from time to time. The updated version will be posted on our website.